As Executive Vice President and Chief Administrative Officer, Don McKenna oversees the many different elements of Quad’s strategic sales approach and its customer experience. By helping remove friction from these multiple touch points, Don enables Quad to deliver a seamlessly integrated marketing experience to its customers.
Within the area of sales administration, Don looks after all activities that span from the sales process to plant operations – from deal strategy and account support to postal solutions and print management, to design innovation and business solutions, as well as the strategy development and implementation team.
Don enhances the Quad customer experience by overseeing the customer service strategy and organization. He and his team focus on responding to clients’ needs and challenges with creative solutions and a commitment to excellence.
With Quad’s acquisition of global printer Worldcolor, Don joined Quad in 2010 as product planning manager in New York City. He later moved to corporate headquarters in Sussex, Wisc., and held various senior leadership roles in Quad Sales Administration, most recently as senior vice president.
Don launched his print industry career at J.S. Eliezer Associates, a print consulting firm headquartered in Stamford, Conn. He was promoted to president at the firm in 2004.
He lives in Oconomowoc, Wisc., with his wife, Judy, and their three kids and enjoys playing golf on some of Wisconsin’s finest courses.
Don earned an MBA in finance from Villanova University and bachelor’s degrees in finance and marketing from Lehigh University.