Privacy Policy

Quad/Graphics, Inc. and it subsidiaries (“Quad,” “we,” “us,” or “our”) respect your privacy and is committed to protecting it.

This Privacy Policy describes the personal information we collect and how we may process that information when you visit our websites including any of the following websites (which are collective referred to as “websites” throughout this Privacy Policy), or any other time you may provide us with personal information, including when you provide information through our websites, call us, visit our facilities, or that we may otherwise collect in connection with offering our products and services (collectively, “Services”):

• https://www.quad.com/
• https://www.bequad.com/
• https://www.quad.com/investor-relations
• https://www.bettyagency.com/
• https://metalworks.quad.com/
• https://www.meetrise.com/

If you are applying for a job with us, please review the Applicant Notice section of this Privacy Policy.

Quad also collects personal information from our clients when we provide certain services to them. Under those conditions, Quad acts as a data processor and our use of that personal information is limited by the restrictions our clients place on that personal information. You can learn more about how your personal information is collected and used by our clients by reviewing their privacy policies.

We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

The types of Personal Information we collect may include, but is not limited to:

• Contact Information – If you submit an inquiry, visit our facilities, or provide us with information through our websites or the Services, we may collect your contact information. This may include your name, company name, title/role, address, email address, demographic information, and phone number.
• Usage Information – When you use our websites, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our websites), domain names associated with your internet service provider, and any other information regarding your interaction with our websites.
• Communication Information – We may collect Personal Information contained within your communications with us, including audio, electronic, or visual information, screen sharing views, and any files provided to us via email, chat functionality, social media, telephone, or otherwise. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality.
• Inferences – We may collect Personal Information about you that reflects your preferences.
• Sensitive Information – We may also collect sensitive Personal Information, including racial or ethnic origin, trade union membership, and precise geolocation information.

We may collect or create information that is anonymized and that does not identify a natural person. We may use or disclose such information for any legal business purpose.

• To provide and personalize our Services, such as providing our Services, processing payments, providing customer service, maintaining or servicing accounts, conducting sales activities verifying/validating your Personal Information, creating and maintaining business records, verifying eligibility, and undertaking or providing similar services.
• For internal research and development, such as testing and verifying the quality of our Services, improving the quality of our Services, and creating new services. We also use Personal Information to develop our marketing database to better provide our Services to our clients.
• For marketing, such as sending information about our Services, including using your information to send you messages, notices, newsletters, surveys, promotions, or news about events.
• For communicating with you, such as responding to your questions and comments.
• For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.

The personal information about you that we collect includes information within the below categories of data. These categories also represent the categories of personal information that we have collected over the past 12 months. Note that the categories listed below are defined by California state law. Inclusion of a category in the list below indicates only that we may collect some information within that category.

Sources of Personal Information
We collect Personal Information from the categories of sources detailed above.

Use of Personal Information
We collect Personal Information for the business and commercial purposes set forth above.

Disclosure of Personal Information
The categories of third parties to whom we disclose Personal Information for a business or commercial purpose or to whom we sell or share Personal Information are summarized in the chart below. We do not knowingly sell or share the Personal Information of minors under the age of 16.

Within the U.S., and as defined under California Law, we may “sell” personal information about you to our clients. Specifically, we may have sold identifiers or information that relates to you such as your name, postal address, phone number, and email address in the past 12 months so that our clients may offer you products and services that may interest you. To understand how to opt out of the sale of your Personal Information, please review the Your Rights Regarding Your Personal Information section below.

Promotions/Sweepstakes
We may run certain promotions and sweepstakes from time to time. For information about any current financial incentives, please click here.

Disclosure of Privacy Rights Requests
The CCPA requires certain businesses to disclose on an annual basis, for the preceding year, the number of requests received, complied with in whole or in part, or denied in relation to California consumers. As such, we make the following disclosures:

The average response time to substantively respond to California consumers was less than six days.

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. Cookies are widely used by online service providers to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.  Some cookies are also strictly necessary for the performance of our websites.

We use cookies to learn how you interact with our content and to improve your experience when visiting our websites. For example, some cookies remember your preferences or save your place to make future visits to one of our websites more convenient. They can also be used to remember which products you added to your cart while you continue to browse our websites. Additionally, cookies allow us to serve you specific content, such as videos on our websites. We may employ the learnings of your behavior on our website(s) to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our Services to you.

We allow or enable third parties to collect Personal Information to provide their interest-based advertising services, and we use third parties to serve ads for our Services across various websites. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of your data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of our Services.

We use analytics services, including Google Analytics, to assist us with analyzing the traffic on our websites. These services utilize cookies and other technologies that collect your Personal Information. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ websites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.

Additionally, within the U.S., we may obtain information about you from third parties for marketing purposes, including helping our clients to offer you products that may interest you. You can choose not to enable off-site and third-party-informed advertising by adjusting your cookie settings.

How do I reject and delete cookies?

To manage your preferences with respect to these technologies, please use our Cookie Preferences located at the footer of Quad.com by clicking the following icon . You can also choose to reject or block all or specific types of cookies for our websites and/or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit the above links, or www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally.  You can also manage advertising cookies via http://optout.aboutads.info/.

We disclose Personal Information in the following ways:

• We may use service providers, who help with parts of our websites and operation of our business, (e.g. bill collection, fraud prevention, technology services, marketing) and with whom we may disclose your Personal Information;
• We may disclose your Personal Information to the Quad family of companies for their and our business purposes and for marketing purposes, including to provide you information about the products or services we think may interest you.
• We may disclose Personal Information with trusted business partners. For example, we may disclose your Personal Information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.
• We may disclose with law enforcement, government officials, or other third parties to the extent we believe applicable law requires our sharing or such sharing is appropriate to protect our rights, your rights or the rights of others.
• We may disclose to manage any proposed sale, restructuring, transfer or merging of any or all part(s) of our business, including to respond to queries from the prospective buyer or merging organization.
• We may disclose to other third parties with your consent or at your direction.
• Within the U.S., we may disclose your Personal Information, such as your name, mailing address, phone number, and email address, with our clients to enable them to offer you products and services that you may be interested in.

Depending on where you live, your current jurisdiction and applicable data protection laws, and subject to any relevant restrictions/exemption, you may be entitled to certain rights with regards to our processing of your Personal Information. (Please note: depending on the country you live in and the applicable data protection laws, you may only have access to some of the rights listed below).

• Access. You may have the right to know what Personal Information we have collected about you and to access such information. This information may include the categories of Personal Information we have collected, the specific pieces of Personal Information we have collected, the purposes of the collection, and the categories of third parties to whom we have disclosed your Personal Information
• Correct. You may have the right to correct inaccuracies in your Personal Information.
• Object/Restrict. You may have the right to object to or restrict our processing of your Personal Information under certain circumstances.
• Portability. To the extent the Personal Information you provide Quad is processed based on your consent or that we process it through automated means, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Information in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Information to another controller, when technically feasible.
• Withdrawal of Consent. To the extent that our processing of your Personal Information is based on your consent, you may withdraw your consent at any time. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Information.
• Right to Deletion. You may have the right, subject to some exceptions, to request that we delete Personal Information about you that we have collected or maintain.
• Right to Opt Out of Certain Processing. You may have the right to: (a) opt out of the processing of your Personal Information for purposes of targeted advertising, (b) opt out of the sale or sharing of your Personal Information; (c) limit the use of your sensitive Personal Information (if applicable), and (d) opt out of the processing of your Personal Information for profiling in furtherance of decisions that produce legal or similarly significant effect concerning you.

You may exercise any of the above rights by submitting a request through our webform or toll-free number 1-800-258-5874. You may also opt out of the sale/sharing of your Personal Information through the following link: Your Privacy Choices

You may also initiate any opt outs by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC). We honor Opt-Out Preference Signals, including GPC. If you choose to use an Opt-Out Preference Signal, you will need to turn it on for each supported browser or browser extension you use.

To opt out of marketing communications, please submit a request through our webform or toll-free number 1-800-258-5874, or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing of your Personal Information, or if you choose not to provide certain Personal Information, we may be unable to provide some or all of our Services to you.

If an individual makes unfounded, repetitive, or excessive requests (as determined in our reasonable discretion), we may deny the request or charge a fee.

Before providing information you request in accordance with these rights, we must be able to verify your identity. To verify your identity, you may need to submit information about yourself. We will match this information against information we have previously collected about you to verify your identity and your request. If we are unable to verify your identity as part of your request, we will not be able to satisfy your request.

If you would like to appoint an authorized agent to make a request on your behalf, you must provide the agent with written, signed permission to submit privacy right requests on your behalf, or provide a letter from your attorney. The agent or attorney must provide this authorization at the time of request. We may require you to verify your identity with us directly before we provide any requested information to your approved agent. Authorized agents shall submit requests through our webform.

Information collected for purposes of verifying your request will only be used for verification.

You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Privacy Policy, which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.

We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you may do so here.

Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

The websites and our Services not intended for children under 18 years of age. No one under age 18 may provide any information to the websites. We do not knowingly collect, disclose or sell personal information from or about children under 18. If you are under 18, do not use our websites or Services or provide Quad with any personal information about yourself, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us in any manner set forth below in the “Contact Information” Section of this Privacy Policy.

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.

If you are located in the European Union (“EU”), the European Economic Area (“EEA”), Switzerland, or the United Kingdom (“UK”), , we may send and store your Personal Data outside of the EU, EEA, Switzerland, and UK, including to the United States, to provide our websites or Services to you. Accordingly, your Personal Data may be transferred outside the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Data.

Your Personal Data is transferred by Quad to another country only if it is required or permitted under applicable data protection law and provided that there are appropriate safeguards in place to protect your Personal Data.

Our legal basis for processing Personal Data depends on the Personal Data concerned and the context in which we process it.  We process Personal Data from you where we need it to perform a contract with you, where the processing is in our legitimate interests (including the purposes described in this Privacy Policy), where the processing is necessary for us to meet our applicable legal obligations, or if we otherwise have your consent.

To ensure your Personal Data is treated in accordance with this Privacy Policy, Quad uses Data Protection Agreements between Quad and all other recipients of your data that include, where applicable, the Standard Contractual Clauses adopted by the European Commission (the “Standard Contractual Clauses”).

You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly to give us an opportunity to work directly with you to resolve any concerns about your privacy.  For a list of the various European privacy regulators, see https://edpb.europa.eu/about-edpb/board/members_en.

If you apply for employment with us, we will collect Personal Information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application (“Applicant Information”). We collect Applicant Information from you, recruiters, former employers, government agencies, and from third parties who may conduct credit checks, background checks, or drug tests on our behalf.

If you are applying for employment with us, we use Applicant Information to process your job application, to verify the information you have provided in your application, conduct interviews, perform background and reference checks, to communicate with you and answer your questions, to confirm your eligibility for employment, and improve our recruiting processes.  We may also save your Applicant Information for future employment opportunities with us.

We disclose Applicant Information with our affiliates and subsidiaries, service providers, professional advisors, in the event of a potential merger, acquisition, or sale of assets, and for certain legal purposes, including when we are required by law, to our legal counsel, in the event of litigation, and to detect or investigate fraud or illegal activity.

Quad will retain your Personal Data for as long as necessary for the purposes for which we collect it. In some instances, we may keep it longer:

• for as long as necessary to comply with any legal requirement;
• for backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;
• for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; or
• for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the home pages of our websites. If we make material changes to how we treat Personal Information, we will notify you through a notice on the home pages of our websites, or by email, if applicable, to the email address specified. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our websites and this Privacy Policy to check for any changes.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may do so through our webform or toll-free number 1-800-258-5874.