The personal lending climate in 2022

Mixed economic signals make charting the customer journey and planning an effective marketing strategy harder than usual.

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What’s the big picture & what does it tell marketers?

Mixed economic signals make charting the customer journey and planning an effective marketing strategy harder than usual. Americans are still spending and looking for additional financial resources, but they have qualms.

  • The number of consumers who expect not only a recession but “one of the worst recessions we have seen” is twice what it was in 2020 and 2021 at the height of the pandemic — 30% vs. between 14% and 18%.*

  • Globally, more than half (54%) of consumers believe companies are raising prices beyond their own rising operating costs in an attempt to increase profits.

  • A belief in unfair pricing correlates to consumers planning to spend less.**

* McKinsey & Co.
** Deloitte