In brief: On the heels of reporting a $9.5 billion loss for FY2024, the USPS is proposing further reductions to service standards. In logistics news, striking postal workers in Canada were ordered back to work Dec.17 after a federal labor board declared that negotiations were at an impasse.
Built on our roots as a printer, mail industry partner and logistics leader, Quad is a marketing experience (MX) company focused on delivering streamlined solutions at scale to our clients. As the largest USPS customer, we are uniquely positioned to provide clients with best practices and insights on the latest postal, paper and logistics topics. If you have any questions or concerns during these challenging times for our industry, contact your Quad representative. We’ll tap our in-house experts to investigate and get you the answers you need.
Postal
Postal Regulatory Commission reviewing adjustments to service standards
The Postal Regulatory Commission heard testimony at a public hearing on Dec. 4 as it develops a nonbinding advisory opinion about U.S. Postal Service plans to adjust mail service standards in 2025. The USPS contends the changes are needed to save money as part of modernization efforts, but PRC commissioners expressed concern that they would lead to longer delivery times, especially in rural areas.
The proposed changes involve adjustments to performance targets across numerous mail categories in the new year. For example, the USPS is committing to delivering 80% of First-Class Mail flats in three to five days in 2025; in 2024, the target was 92%.
The USPS is also proposing route optimization changes for postal facilities that are more than 50 miles from a Regional Processing Distribution Center (RPDC), which could lengthen delivery times.
“I am deeply concerned that this process may end up without much thought and understanding that America in the lower 48 are going to be getting different levels of service depending on where you live, and particularly rural America and the heartland,” PRC Commissioner Robert G. Taub said at the Dec. 4 hearing.
The USPS contends that it is proposing adjustments within the existing service standards and not changing the standards themselves. Some mail, including marketing mail, will actually get delivered sooner under the plan, the USPS said. “All First-Class Mail will still be delivered within a maximum of 5 days, with a national average of approximately three days,” the USPS said in a statement.
USPS lost $9.5 billion in 2024, sees more financial struggles ahead
The U.S. Postal Service posted a net loss of $9.5 billion for the government fiscal year
ended Sept. 30 and said that financial difficulties would continue into 2025. The $9.5 billion loss compares to a $6.5 billion loss in 2023.
The USPS also projected a net loss of $6.9 billion in 2025 as it moves forward with modernization and restructuring initiatives under the Delivering for America plan. The agency does not plan for a rate hike in January 2025 but has said it will increase prices each July and January after that, through 2027.
In its earnings news release, the USPS attributed 80% of its FY2024 net loss to factors “outside of management’s control” — specifically, the amortization of unfunded retiree pension liabilities and non-cash workers’ compensation adjustments.
On the positive side, the earnings report pointed to:
Total revenue for the fiscal year was $79.5 billion, up $1.4 billion or 1.7%
over FY2023.
However, while major service categories saw increased revenue in FY2024, overall volumes again declined. One bright spot: Volumes for shipping and packaging ticked up for the year.
In 2024, the USPS shipped:
Explore the USPS full-year earnings release and read the updated Delivering for America 2.0 plan.
Miscellaneous updates
USPS delivery performance
The USPS has generally performed well this fall. The chart below shows in-home mail delivery performance trends for each specified week.
The week of the election and Thanksgiving week saw slightly less mail in-home by the end of the target window, which is typical.
| Week of 11/4 | Week of 11/11 | Week of 11/18 | Week of 11/25 | Week of 12/2 | |
| Early | 22% | 21% | 17% | 25% | 23% |
| Day One | 46% | 48% | 51% | 48% | 44% |
| Day Two | 67% | 70% | 80% | 61% | 64% |
| Day Three | 79% | 83% | 90% | 81% | 82% |
| Day Four | 86% | 92% | 95% | 85% | 92% |
| One Day Late | 91% | 95% | 97% | 94% | 95% |
Some locations experienced slight delays, especially with Flat mail. National Distribution Center (NDC) St. Louis has experienced delays since fall 2023 and continues to average about 40% in-home on-time.
Sectional Center Facilities (SCFs) in Indianapolis; Green Bay, Wisconsin; Casper, Wyoming; and St. Louis were also delayed in processing Flat mail, averaging 50% to 65% in-home on-time. However, in letter mail, only one location, Champaign, Illinois, averaged less than 70% on-time.
We did not see any major delays attributable to political mail in November. The extra focus on processing election mail helped elevate overall Letter mail performance.
Thanksgiving historically has been one of the slowest delivery weeks of the year due to high volume. This year, however, mail moved well through the system during the holiday period, with few areas of concern.
We typically see very good movement of mail in the two weeks prior to Christmas, but there will likely be some of the usual volatility in delivery after Christmas and in the early part of 2025.
2025 Postal Promotions Fee
Quad works closely with the U.S. Postal Service to understand the requirements and how best to assist clients in taking advantage of USPS promotions and incentives to optimize th