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Supporting Our Employees & Our Communities

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Our Approach

We hold ourselves responsible to our employees and to the communities we call home, and seek to be an employer of choice and a trusted community member.

Each one of our employees is critical to our strategy and long-term success. Led by our Values, we are invested in our employees’ job satisfaction and career growth, as well as their health, safety and total well-being.

We are also engaged in the communities where we do business, and invest in organizations, initiatives and resources to strengthen our relationships and build the trust necessary to accomplish great things together.
Download 2021 Report Download 2022 Update

Quad’s Values are at the center of our unique culture. They drive us to act with urgency and purpose.

Jennie Kent
Executive Vice President and Chief People & Legal Officer

Supporting Employees & Communities

Quad commits to working diligently to create equity and inclusion within our own operations, our industry and our society overall.

Social SDG Commitments

Led by our values and guided by these SDGs, Quad invests in our employees’ career growth, their health, their safety and their total well-being. Quad’s people create a strong competitive advantage — so we take our responsibility to our people very seriously.

Championing a Vibrant Workplace for All Employees

Our lasting values serve as the foundation for our Diversity, Equity and Inclusion (DEI) work. Quad commits to working diligently to create equity and inclusion within our own operations, our industry and our society overall.

DEI Goals

Quad has outlined three critical DEI goals to ensure we create meaningful change on our journey:

5 Focus Areas for Our DEI Journey

  1. Launching a DEI task force in December 2021 to build and execute a more comprehensive and sustainable strategy that includes metrics and accountability.
  2. Continuing to create an inclusive environment where employees feel seen and heard and bring their best selves to work each day.
  3. Creating a consistent and common language throughout the organization to increase understanding, belonging and empathy.
  4. Delivering results by removing inhibitors to true inclusion in areas such as workforce policies and procedures, procurement and how we serve our clients.
  5. Supporting employees who are leading and driving change through our employee BRGs.

Creating an Inclusive Culture

Quad’s ongoing DEI journey is grounded in education and informed by data. We are focused on building a more robust, comprehensive and sustainable DEI strategy. As of June 30, 2022:

1,600+
People leaders completed “People Leading People” training, enhancing manager and supervisor skills at building a positive, inclusive culture.

1,500+
People leaders completed “How to Be an Ally” training, an interactive two-day course providing leaders with tools that help foster equity and inclusivity in the workplace.

900+
Leaders completed an “Intercultural Development Inventory,” focusing on personal journeys to better understanding cultural differences and commonalities.

I am. We are.

Our success depends on continual growth, rising from an inclusive, safe and equitable work environment.

To achieve this, we listen, learn and act together through our DEI education and communication platform called I am. We are.
The platform, accessible via our employee intranet, engages employees in our company’s DEI efforts by having them look inward at their own biases and outward at different worldviews.

I am. We are. currently explores a wide range of topics such as:

  • What is DEI?
  • How to navigate challenging DEI conversations.
  • How to spot your implicit bias.
  • How to be an ally to those who look or think differently, or who have had different life experiences.

What’s in a name? 

I am. celebrates our differences and when we bring those stories of difference together, we celebrate the collective We are. I am. We are. articulates the “collective we” that creates a better way for our employees, our clients, our community and our future.

Increasing Supplier Diversity

Quad is committed to growing a diverse supplier base. It is an important way we can share prosperity, be inclusive of the communities where we do business, and bring our clients the best innovation and overall value.

Our commitment to engaging diverse suppliers Quad’s goal is to increase our long-term spend with diverse suppliers by 10% annually through 2030 through our commitment to:

  • Grow a diverse supplier base reflective of the communities in which we do business. 
  • Partner with suppliers who provide the best total value, which includes diversity.
Download Supplier Diversity Commitment

Quick Facts

Employment Representation – Quad

As of June 30, 2022, Quad has the following employee representation:

  • 8%
    of Quad U.S. Management identifies as people of color
  • 29%
    of Quad U.S. employees identify as people of color
  • 35%
    of Quad U.S. Management identifies as women
  • 32%
    of Quad U.S. employees identify as women

Employment Representation – Agency Solutions

As of June 30, 2022, Quad's Agency Solutions group has the following employee representation:

  • 10%
    of Agency Solutions director and above positions are held by people of color
  • 19%
    of Agency Solutions employees identify as people of color
  • 45%
    of Agency Solutions director and above positions are held by employees who identify as women
  • 58%
    of Agency Solutions employees identify as women

Retention

When an employee reaches one year of service, we know they are more likely to have a long-term career at Quad. We are focused on improving the number of employees who reach that important one-year milestone. As of June 30, 2022:

  • 35%
    of new-hires reached one year of service
  • 44%
    of newly hired individuals who identify as women reached one year of service
  • 32%
    of newly hired individuals who identify as people of color reached one year of service
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Our Commitment to Attracting, Developing and Retaining People

We push ourselves to create a better way to attract, develop and retain people who will contribute to our culture, generate great work for our clients and stay with Quad long term.

Investing in the Power of Potential

  • To differentiate Quad as an employer of choice, we offer a flexible work model for office-based employees and continue to pilot work schedule options for manufacturing employees that promote work-life balance.
  • We provide an innovative, comprehensive Total Rewards package to be more competitive in each of the labor markets where we have operations. This includes resources for employees’ total wellness across physical, emotional, financial and social well-being.
  • We seek to engage our employees, listening to what matters to them, and then celebrating their accomplishments.
  • We promote career tracks with paths for accelerated responsibility, career growth and competitive earnings. These efforts include creating rich learning and development programs.
  • We remain committed to helping our employees pursue their retirement dreams or other financial goals through tax-advantaged retirement savings plans and free financial coaching.

Recruiting, Interviewing & Hiring

As we integrate our DEI goals into Quad’s recruiting and hiring processes, we are consciously working to improve the candidate experience, create an inclusive environment and reduce potential hiring biases. For example, our Agency Solutions group has been at the forefront of reimagining how we discover, interview and hire employees by:

  • Expanding recruiting resources to reach more candidates.
  • Instituting interview panels and structured questions to reduce bias and eliminate variability.
  • Beginning to use interview scorecards and team reviews to promote objective hiring decisions.

Also, in fall 2022, Quad launched a new recruiting and training hub in Milwaukee's Central City to build and strengthen relationships within the community while also serving as our new Wisconsin recruiting and training hub.

Competitive Pay & Benefits

Part of Quad’s ongoing legacy is rooted in creating jobs with competitive pay and innovative benefits that support families, strengthen communities and provide long-term career growth opportunities.

  • Our pay processes ensure that Quad is externally competitive for the markets where we compete, and internally equitable based upon employees’ experience, job responsibilities, performance and business results.
  • We regularly evaluate our pay practices and structures, and work toward continued pay equity regardless of gender, race or ethnicity.
  • Based on our belief in fair and competitive pay as a reflection of our Values, Quad will complete its commitment to increase the base hourly rate for all U.S. employees to at least $15/hour by the end of 2022.

Performance Management

100% of our U.S. employees receive annual reviews. We use a holistic approach to listen to employees, evaluate their performance, discuss individual career development, celebrate accomplishments, and set individual and team goals.

  • All employees are reviewed annually against core competencies. The process is a two-way conversation: employees can submit a self-evaluation, giving them a voice.
  • Managers and supervisors take our employees’ input into consideration when preparing evaluations, using it to open up more helpful conversations.
  • Fairness and objectivity are important. We can solicit 360-degree feedback on an employee’s performance from people who have worked closely with the employee, offering new and different viewpoints, and helping to identify an employee’s strengths.
  • Employees can provide written feedback for their review, too. Grounded in our Values, our evaluation process is transparent and ongoing.
  • Evaluations are shared directly with the employee, digitally stored and available to employees year-round.

Employee Engagement & Job Satisfaction

Becoming an employer of choice begins with listening to our employees. In recent years, we have begun using engagement surveys to help us better understand what our employees like about working for Quad, what we can improve, and what could drive greater job satisfaction. These surveys are critical to maintaining our culture and values, including creating a welcoming, inclusive environment.

  • We administer our surveys online using a third-party experience management company to protect our employees’ anonymity and encourage candid feedback.
  • We include standard questions on engagement, communications, leadership and DEI together with questions customized to department and location.
  • Survey results are taken seriously. They are aggregated and shared with both local and corporate leadership.
  • Our internal engagement specialists help interpret the results and lead discussions about what the data means, including what may be happening in various locations or among different demographics, what events may be impacting engagement, and what trends to pay attention to moving forward.
  • Leaders incorporate feedback into their plans to address areas of impact or concern, while inviting employees into continued, productive conversation.

People & Career Development

Quad’s programs help employees not only build new skills, but discover personal strengths and instill confidence as they grow at our company.

  • People Leading People. The program — designed for anyone who leads others, including managers, supervisors, machine operators and senior employees identified as influencers — focuses on how to foster a positive work environment and create a motivated workforce through greater awareness of themselves and their teams.
  • Corporate Trainee Program. This is a high-performing, cross-functional career development experience. Ranging from 18 months to three years, the program focuses on developing trainees’ skills and leadership abilities through a series of agency and corporate rotations.
  • Accelerated Career Training (ACT) Program for Manufacturing. This one-year training program not only develops technical competencies, but also teaches skills such as critical thinking, interpersonal communication and leadership. Education takes place in the classroom, on the manufacturing floor and through one-on-one coaching.

Manufacturing Apprenticeships

The ability to develop and retain talent, especially during a skilled worker shortage, has become a critical factor in our success. Our hands-on, mentor-led apprenticeship programs are effective at creating an employee pipeline in key trades.

  • Registered Apprenticeship. This program is a full-time, formal four-to-five-year training program for Skilled Trade labor positions. A typical work week combines 80% hands-on learning on the manufacturing floor with an experienced mentor and 20% related instruction at an approved technical college. Apprentices rotate through various departments to gain expertise and receive progressive reviews and continual feedback. This unique platform develops critical cross-functional skills across multiple departments, arming apprentices with a network of subject matter experts and an arsenal of problem-solving tools.
  • Youth Apprenticeship Program. This program is a partnership with local high schools, inviting students to explore the skilled trades at Quad. The students gain real-life experience and skills in advanced manufacturing before committing to a registered apprenticeship. The one-to-two-year program involves job shadowing, company education programs and career-based training with subject matter experts in various departments.

Retirement Planning

At Quad, we encourage financial planning and retirement readiness through several free services, including one-on-one financial coaching, access to online financial and retirement modeling resources, and live virtual webinars.

As of September 30, 2021, 96% of our eligible U.S. employees participate in our tax-deferred 401(k) retirement savings plan at an average annual deferral rate of 8.2%. Offered as part of our overall financial wellness program, Quad’s 401(k) plan makes it simple for our employees to fund their retirement savings through:

  • Automatic enrollment at a pre-tax contribution rate of 6%. Quad automatically enrolls employees when they join the company and initiates automatic payroll deductions for employee contributions into their 401(k).
  • Automatic annual escalations. If an employee is contributing 0%, Quad enrolls them at a pre-tax contribution rate of 6% annually. If an employee is contributing between 1% and 9%, Quad auto-escalates their contribution by 1% annually up to 10%.

Quad provides an annual discretionary, performance-based match on the first 6% of employee contributions.

Our Business Resource Groups

BRGs assist the company in engaging, developing and retaining employees throughout the organization, and provide executive leadership with feedback on company policies, community issues and the unique needs of their community.

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QuadMed

QuadMed is one of the nation’s most successful worksite health and wellness providers, offering a whole-person clinical care model to forward-thinking employers who, like Quad, desire higher-value health care experiences for their workforces. 

Our employees and their dependents on Quad’s health plan have access to a wide array of QuadMed programs and resources to manage their health and wellness — all at no cost. These programs include:

QLife Wellness

When we talk about wellness at Quad, we mean full-circle support for our employees’ physical, emotional, financial and social well-being. Launched in 2020, QLife Wellness is a game-changing approach to helping our employees manage their total wellness. QLife Wellness helps with:

Lighthouse

Lighthouse is a peer-to-peer recovery community run by employees for employees who act as beacons of hope for those struggling with substance abuse.

  • Members with more than one year of sobriety can choose to identify themselves with a patch or pin on their uniform, signaling their presence and advocacy in the workplace.
  • The no-cost program, which has been in place at Quad for decades, includes daily messages, connection to Quad recovery resources and support groups at several locations.

Community Partnerships

We support these organizations and others by sharing our financial resources, offering in-kind services, working as volunteers, or partnering to imagine and create new opportunities. Learn more about the organizations we support to build a strong sense of community both inside and outside of Quad.

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