We understand you may have a lot of questions in light of COVID-19. Below is Quad’s statement regarding this situation as well as some frequently asked questions and answers.
Quad is closely monitoring the latest information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) about COVID-19. We are proactively taking measures to protect our employees’ well-being and maintain business continuity for Quad and our clients.
Quad’s Safe-at-Work Program
Quad’s Safe-at-Work program is focused on keeping all our employees safe and healthy, and includes thorough, documented processes for assessing employees who report a COVID-19 diagnosis, COVID-19-related symptoms or close contact with a COVID-19-positive individual; tracing co-workers with whom the employee had close contact and transitioning them to self-quarantine; enhanced cleaning and disinfecting protocols; implementing social distancing guidelines; and communicating swiftly and regularly with our employees.Download
Business Continuity Information
Quad has both Pandemic Preparedness and Emergency Response plans that address business continuity in the event of a crisis situation. The objective of these plans is to best maintain employee safety, health and well-being and essential business operations, which includes critical technology and information systems, to deliver client product and services with minimal impact wherever possible.Download
Frequently Asked Questions and Answers:
How is Quad preparing for coronavirus?
Quad has a Pandemic Preparedness Plan that includes a Pandemic Response and Implementation Team and Emergency Response Teams to assist us in a pandemic situation. The two main objectives of this plan include employee well-being and business continuity. We are also monitoring best practices and information from expert third parties. Additionally, through QuadMed, our unique in-house healthcare provider in the United States, we have expert medical advice at the ready, including education on preventing the spread of the virus.
Dana Gruen, Quad’s Chief Compliance & Risk Officer, met with leaders at all U.S. and global Quad locations in early March to review the company’s Pandemic Preparedness Plan in detail and answer questions. In addition to preparedness planning, we’ve made several decisions; for example, we’ve provided guidelines regarding candidate interviewing and visitors to our work sites, and have updated our travel restrictions. We continue to communicate with our global workforce regularly, providing any relevant updates.
What are Quad’s current business travel restrictions?
We have further expanded our travel restrictions in the best interest of the health and well-being of our employees, clients and communities. Please note: Ground travel includes by train, bus, taxi and private car.
Quad has restricted the following business travel until further notice:
- No international air or ground travel.
- No domestic air or ground travel. This includes travel to clients and to conferences, trade shows and other business events. In extraordinary cases, exceptions for essential, time-sensitive business travel will be granted by a vice president or above. This restriction does not include normal commuting to the workplace in a private car, or by train, subway, bus, etc.
As a result of these travel restrictions, employees have been instructed to use alternatives, such as telephone, video conferencing, etc.
With regard to personal travel, based on health authority guidance, we’ve instructed employees to self-quarantine and not report to work for 14 calendar days if:
- They have traveled outside of the country in the last 14 days; or
- They have traveled to New York City or the New York metro area in the last 14 days; or
- They have had prolonged close contact (within 6 feet for greater than 15 minutes) with someone with a confirmed or suspected case of COVID-19
We’ve instructed employees to follow this link for self-quarantine instructions from the Wisconsin Department of Health Services and to contact their supervisor to determine whether work can be performed remotely.
What precautions is Quad putting in place for its employees?
We are asking that employees continue to take precautions to help slow the spread of respiratory viruses in our workplace. This includes good hygiene habits such as:
- Following social distancing guidelines both when employees are at work and when they are at home
- Washing your hands with soap and warm water for 15 to 20 seconds, then rubbing your hands vigorously together and scrubbing all skin surfaces.
- When soap and water are not available, using alcohol-based disposable hand wipes or gel sanitizers. The CDC recommends the sanitizer have at least 60% alcohol. If using a gel, rub the gel in your hands until they are dry. The alcohol in the gel kills germs. We’re proactively increasing the inventory of sanitizers and disinfectants at our site locations.
- Coughing or sneezing into a tissue and then throwing it away. If tissues are unavailable, coughing or sneezing into your upper sleeve (and not your hands). Washing or sanitizing your hands every time you cough or sneeze.
- Avoiding touching your face, eyes and mouth with your hands unless you washed or sanitized them immediately prior.
- Ensuring common areas and restrooms are well-stocked with cleaning supplies.
- Cleaning equipment and other surfaces often. Wiping down equipment with disinfectant prior to individual use. This includes consoles, touchscreens, telephones, computer keyboards and other equipment, such as fitness center equipment. Regularly wiping down other surfaces with disinfectant, including door knobs and handles, push plates of doors, faucet handles (in bathrooms and kitchenettes), water fountains, microwave buttons and other similar surfaces. Production equipment should be sanitized with appropriate solutions and materials.
- Implementing social distancing measures and guidelines to help prevent the spread of the virus.
- Requiring any employee who is able to perform their job duties from home to do so immediately and for the foreseeable future.
- Protective equipment
- Quad strongly encourages employees to use masks at work at all times. Employees must wear a mask while performing any close proximity task and as required by state or local law. meet CDC and state or local guidance.
- Employees may wear any mask that meets CDC or guidance from state and local health authorities.
- In addition to employees bringing masks from home, we also provide employees with Quad-produced non-medical facemasks, as well as t-shirts to be used as masks based on the U.S. Surgeon General’s recommendation.
- Quad also reminds employees that a mask is not a replacement for continuing to follow social distancing guidelines, daily disinfecting protocols, and good hygiene.
- Temperature Checks
- Quad has implemented temperature checks for employees to facilities beginning with our larger facilities and based on the availability of thermal imaging infrared cameras.
Additionally, through QuadMed, our unique in-house healthcare provider, we have expert medical advice at the ready, including education on preventing the spread of the virus.
How is Quad handling people visiting its facilities?
Visitors must review and answer the following screening questions prior to entering the facility:
In the last 24 hours-
- Have you been diagnosed with or tested positive for COVID-19?
- Have you experienced any one of the following: (fever (100.4°F (38°C) or above) or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea); or
- Have you had prolonged close contact (within 6 feet and > 15 minutes) with someone who has a confirmed or suspected case of COVID-19?
If a visitor answer YES to any question, they must not enter the facility.
Additionally, visitors must go through temperature screenings (in locations that have this in place) upon entering. If the screening indicates an elevated temperature/fever, that person will not be able to enter the plant, following CDC guidelines. Visitors who will be working or interacting with any individual within six feet will be required to wear a mask. Quad has non-medical masks available for use, if needed.
Will Quad continue to hold large group meetings, leadership summits, town halls, etc.?
Leaders have been instructed to cancel large group meetings, leadership summits, town halls, etc., unless they can be held by alternative means that do not require gathering employees, such as videoconference, Microsoft Teams, Webex, or Skype.
What is Quad’s contingency plan, should a plant shut down due to the coronavirus?
Quad’s Pandemic Response and Implementation Team will execute our Pandemic Plan and work with customers to minimize disruption, depending on the specific facts and circumstances present at the time. Redundancy within our manufacturing platform, data centers and network, as well as integrated ERP and backup systems, will help Quad transition volume, where possible, to other facilities.