Quad/Graphics, Inc. and its worldwide subsidiaries (“Quad,” “we,” “our”) are committed to protecting your privacy. By using this website (“Site”) and/or the services Quad provides to you or on your behalf (“Services”) and by supplying your details to Quad, you consent to Quad collecting and processing your information.
- What information we collect, and why we collect it
- How we use that information
- How we protect that information
- How you can control your information, including accessing, updating and deleting what we store
- How we share information collected
INFORMATION WE COLLECT AND SHARE
Quad collects all information that you voluntarily provide to us through the use of our Services, on the Sites, through electronic mail you send to us, or through other means of communication between you and Quad. This may include name, addresses including, billing, delivery and e-mail addresses, phone numbers, but may also include other information you provide or make available to us:
Quad may also collect general non-personal information pertaining to how you use our Sites and Services, including IP addresses, source domain names, specific web pages, length of time spent, and pages accessed, device information (such as your hardware model, operating system version, unique device identifiers, and mobile network information), log information like time and date of calls and data, SMS and MMS routing information and types of mobile usage, and location information when you use a location-enabled service. Quad may also collect unique application numbers that may be included in certain Services. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that Service or when that Service periodically contacts our servers, such as for automatic updates.
This information is collected, among other things, the aggregate statistical information, facilitate system administration and improve the Site and our Services for your benefit and our Customer’s benefit.
Quad only collects personal information of a more sensitive nature (e.g., social security or other governmental ID numbers, credit card details and account numbers) where it is appropriate or necessary for conducting business. This information will be collected, stored, accessed and processed in a secure manner.
Quad also collects, uses, and discloses identifiable information about individual contacts for Quad’s customers (“Business Contact Information”) in the ordinary course of its business for managing and maintaining customer relationships. In particular, Quad may obtain the following types of Business Contact Information: name, address, demographic information, invoice information including bank account information, and order information. Unless otherwise specified or prohibited, Quad may share information with affiliates, business partners, service providers, subsidiaries or contractors who are required to provide you with services which you or our Customers have requested from us.
Quad may also post links to third party websites as a service to you. These third party websites are operated by companies that are outside of our control, and your activities at those third party websites will be governed by the policies and practices of those third parties. We encourage you to review the privacy policies of these third parties before disclosing any information, as we are not responsible for the privacy policies of those websites.
HOW WE GET AND USE INFORMATION
We use the information we collect from all of our Sites and Services to provide, maintain, protect and improve them, to develop new ones, and to protect us, our Customers, and our users. We may also use this information, together with our Customers, to offer you tailored content – like giving you more relevant results and ads.
When you contact Quad, we may keep a record of your communication to help solve any issues that you might be facing. Depending on the country in which you live, work or access our Services and Site(s), your information may be retained for a reasonable time for use in future contact with you, or for future improvements to Quad’s Services. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
To enable Quad to access the effectiveness and usefulness of this Site and our Services, and to give you the best user experience, we collect and store information on pages viewed by you, your domain names and similar information. We may use “Cookies” to collect such information. Cookies are information that a website puts on your computer so that it can remember something about you at a later time. Our Site and some of our Services makes use of anonymous cookies for the purposes of completion and support of Site activity, Site and system administration, research and development, and anonymous user analysis, user profiling, and decision-making.
Quad may also use or disclose your personal information when Quad believes, in good faith, that such use or disclosure is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Quad, Quad’s users, or others. Quad reserves the right to transfer and disclose your information if Quad becomes involved in a business divestiture, change of control, sale, merger, or acquisition of all or a part of its business.
We process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
TRANSPARENCY AND CHOICE
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can control who you share information with, set your browser to block all cookies, including cookies associated with our Services, or to indicate when a cookie is being set by us, giving you the chance to decide whether to accept it or decline at any time. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.
You have the option to opt-out or opt-in for further communications from Quad.
CHILDREN’S ONLINE PRIVACY PROTECTION – COPPA
Quad does not sell its services to children. As such, our Sites are designed for adult user interaction. We do not intentionally collect personally identifiable information from children under the age of 13.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
If you have provided Quad with your personal information, you may have the right to inspect the information stored by us for accuracy, or may request that the information be removed from our files. Quad will make a reasonable effort to comply with such requests except where it would require a disproportionate effort (for example developing a new system or changing an existing practice). We may require that you verify your identity before we act on a request to edit or remove your information.